Shipping Policy

Delivery Drop Off & Waivers

When scheduling your delivery with National Tank on our website, we require the delivery waiver to be properly filled out per your specific site location. We will be unable to schedule or hold a time slot for your delivery without the waiver filled out and signed. One of our staff will contact you to confirm freight pricing, delivery checklist waiver, and timeframe.

National Tank requires that you have the correct amount of able bodied people or equipment on site to accept and offload the tank(s). If our carrier arrives on site and there is not the correct amount of able bodied people or equipment on site they are required to refuse delivery. A new delivery time slot will need to be scheduled and a new delivery fee will be charged.

Our carriers are only allowed and required to deliver the tank(s) safely and unstrap the tank(s) on site. They will get as close to your requested drop off location that is safe for them.

With every delivery there is a max time frame of 30 minutes for offloading. When the driver arrives it is the customers responsibility to offload all tanks in a timely manner. Our driver is not required to sit and wait while the tanks are placed in the desired locations.

National Tank requires a 24 hour notice for rescheduling deliveries. If we cannot contact you the morning of the scheduled delivery and your time slot is missed without proper notice there will be a $50 fee that will need to be paid before rescheduling.

In Store Pickup’s

It is the sole responsibility of the customer to provide an adequate pick-up bed or trailer to securely accommodate the transfer of the purchased item(s) upon pick up at National Tank (National Storage Tanks, Inc.’s) (NSTI) yard, located at 4137 Santa Rosa Ave, Santa Rosa, CA 95407.

It is the sole responsibility of the customer to securely tie down the purchased item(s) to their vehicle/trailer prior to moving the vehicle/trailer for any reason.

NSTI is in no way responsible for securely tying down the above purchased item(s) to the customer’s vehicle/trailer.

Any damage caused to the purchased item(s), vehicle, trailer or personal injuries suffered by anyone due to or caused by insufficient or unsecure tying down of the purchased item(s) is the sole responsibility of the customer. Customer acknowledges they will not hold NSTI responsible for any such damages.

When picking up a tank at NSTI yard we require all customers to check in with our front office before being loaded up. This is to insure that the correct tank will be loaded up and that you are safely directed to the correct loading zone.